Privacy Policy

1. Information We Collect

We collect information that helps us operate the store, fulfil your orders, and improve your experience. This includes:

• Account information — your name, email address, phone number, and password when you register an account.
• Order and payment information — your billing and delivery address, the items you purchase, and transaction details. Card and payment credentials are processed directly by our third-party payment processors and are not stored by us.
• Usage information — the pages you view, products you browse, items in your cart or wishlist, and digital downloads you access.
• Device and log information — your IP address, browser type, operating system, device identifiers, and timestamps collected automatically when you use the site.

2. How We Use Your Information

• To create and manage your account.
• To process and deliver your orders, including shipping physical goods and granting access to digital products.
• To process payments in NGN or USD and prevent fraud.
• To send order confirmations, delivery updates, and important service notices.
• To respond to your enquiries and provide customer support.
• To improve our products, website, and overall shopping experience.
• To comply with our legal and regulatory obligations in Nigeria.

3. Sharing and Disclosure

We do not sell your personal data. We share information only with trusted parties who help us run the business, including payment processors, delivery and logistics partners, and technology service providers — and only to the extent needed to perform their services. We may also disclose information where required by law, a court order, or a competent regulatory authority, or to protect the rights, property, and safety of Syntech Lotus, our customers, and the public.

4. Data Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encryption in transit, access controls, and secure handling of payment data through certified processors. While we work hard to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights Under the NDPR

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where there is no lawful reason to retain it.
• Object to or restrict certain processing of your personal data.
• Withdraw consent where processing is based on consent.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the relevant Nigerian data protection authority.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, measure site performance, and understand how customers use Syntech Lotus. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@usesyntechlotus.com
• Phone / WhatsApp: +234 812 895 2782
• Address: No 22, Oyewole Road, Papa Ashafa, Orile Agege, Lagos State, Nigeria

9. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR).